We hope that you will not have any problem with the service we provide for you but if you do have a complaint about the service you have received or about the invoice please let us know as soon as possible. We operate an internal complaints handling procedure and will try and resolve any problem quickly. If the person handling your case cannot resolve it the matter will be referred to Matthew Bell, our complaints manager, to resolve the problem. If for any reason we are unable to resolve the problem between us within 8 weeks you can ask the Legal Ombudsman to consider the complaint. A complaint to the Legal Ombudsman must be made within six months of your last contact with us and no more than one year from the date of the act or omission being complained about; or no more than one year from the date when you should reasonably have known that there was cause for complaint and the Legal Ombudsman can be contacted at PO Box 6167, Slough, SL1 0EH.
- Telephone 0300 555 0333
- Email enquiries@legalombudsman.org.uk
- Website www.legalombudsman.org.uk
Foster Harrington Solicitors Limited t/a Foster Harrington are solicitors and are regulated by the Solicitors Regulation Authority (SRA) SRA number 599319 and subject to the Solicitors Code of Conduct. Details of the Code can be found on the SRA website at http://www.sra.org.uk/solicitors/code-of-conduct.page.
The registered office of Foster Harrington is at: 22 Park Street, Camberley, Surrey, GU15 3PL.
